Terms of Service
Last updated: March 14, 2026
These Terms of Service ("Terms") govern your access to and use of the RideMarker website and shuttle tracking platform (the "Service") operated by RideMarker ("we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms.
1. Acceptance of Terms
By creating an account or using any part of the Service, you agree to these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
2. Description of Service
RideMarker provides a real-time shuttle tracking platform designed for airport hotels and related transportation services. The Service includes GPS tracking of shuttles, guest-facing tracking pages, QR code generation, SMS alerts, and a management dashboard.
3. Accounts
You must create an account to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use.
We reserve the right to suspend or terminate accounts that violate these Terms or that appear to be fraudulent.
4. Payment & Billing
Paid plans are billed monthly via Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel. All fees are quoted in U.S. dollars.
- Free Trial: New accounts receive a 30-day free trial. No credit card is required to start a trial. You will not be charged until you voluntarily subscribe to a paid plan.
- Price Changes: We may change our pricing with at least 30 days' notice. Price changes will apply at your next billing cycle after the notice period.
- Taxes: Prices do not include applicable taxes. You are responsible for any taxes associated with your use of the Service.
5. Cancellation & Refunds
You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of your current billing period — you will retain access to the Service until then.
We do not provide prorated refunds for partial billing periods. If you believe you were charged in error, contact us at and we will review your case.
6. Data & Privacy
Your use of the Service is also governed by our Privacy Policy. You retain ownership of the data you submit to the Service (hotel information, stop locations, etc.). We will not access, use, or share your data except as described in our Privacy Policy or as necessary to operate the Service.
Upon cancellation, your data will be deleted within 30 days unless retention is required by law.
7. Acceptable Use
You agree not to:
- Use the Service for any illegal or unauthorized purpose
- Attempt to gain unauthorized access to the Service, other accounts, or connected systems
- Interfere with or disrupt the Service, servers, or networks connected to the Service
- Reverse engineer, decompile, or disassemble any part of the Service
- Use automated scripts or bots to access the Service in a manner that exceeds reasonable use
- Resell, sublicense, or redistribute the Service without our written consent
8. Intellectual Property
The Service, including all software, design, text, graphics, logos, and other content, is owned by RideMarker and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks or branding.
You retain ownership of any content you upload to the Service (e.g., hotel logos, business information).
9. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not guarantee that the Service will be uninterrupted, error-free, or completely secure. GPS tracking accuracy depends on device hardware, cellular coverage, and environmental factors outside our control.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RIDEMARKER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, ARISING FROM YOUR USE OF THE SERVICE.
Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.
11. Indemnification
You agree to indemnify and hold harmless RideMarker and its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of the Service or violation of these Terms.
12. Governing Law
These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved in the courts of Texas.
13. Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will notify you by email or by posting a notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.